Returns & Refunds Policy
At Mecca Coffee, we take pride in the quality of our beans; if you are not entirely satisfied with your purchase, we offer a 14-day return window for unopened products and equipment. Please note that due to food safety regulations, we cannot accept returns on roasted coffee once the seal has been broken.
Contact Support
Email our customer service team with your order number and a brief explanation of why you would like to return the item.
Wait for Approval
Our team will review your request within 48 hours to ensure the item is eligible for return under our quality freshness guarantee.
Pack and Ship
Securely package your items in their original packaging and use the provided return shipping label to send the parcel back to our roastery.
Receive Refund
Once we receive and inspect your return, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing